FAQs

Do you ship worldwide?
Yes, we ship worldwide, but there might be exceptions to this. We use UPS for all of our deliveries and ship to all destinations where UPS offers services. ...
Wed, 29 Jun, 2022 at 10:19 AM
How do I add a discount code?
You apply the code at checkout. At the bottom of the page, click the link that says “Have a coupon? Click here to enter your code”. A box will appear into w...
Tue, 21 Jun, 2022 at 10:57 AM
Will I have to pay additional tax or import duties on my order?
No, you don't. All taxes and import duties are included in the final price. If you have received a UPS customs payment request, please contact our custo...
Fri, 1 Jul, 2022 at 8:40 AM
How do I know my size/what size to get?
You can find the full measurements for each size and our general recommendations for each design on the product page. Go to the Fit & Size Guide furthe...
Tue, 21 Jun, 2022 at 10:50 AM
How do I return an item for an exchange or a refund?
Items must be returned to us in perfect condition accompanied by the returns form, within 30 days of delivery. Make sure product(s) are in the same conditio...
Tue, 21 Jun, 2022 at 10:48 AM
How do I return from the UK?
Please return the item(s) in the original packaging, using the return label provided – place this over the original shipping label. You will have received a...
Tue, 21 Jun, 2022 at 10:49 AM
I need to return my parcel, where can I find the return label?
The prepaid UPS return label was included in your original parcel. Please note that sometimes the return label and returns form can be stuck on the inside o...
Tue, 21 Jun, 2022 at 10:50 AM
My UPS return label is missing
The UPS return label and the return form is placed inside your box/bag Please note that sometimes the return label and return form can be stuck on th...
Wed, 29 Jun, 2022 at 5:10 PM
I have yellow marks/stains inside my jacket, is this normal?
The inside lining of the coat is made of unwashed cotton. We choose not to wash the cotton to minimise our environmental impact, however this means layers o...
Tue, 21 Jun, 2022 at 10:51 AM
I want to exchange my raincoat, what can I do?
Unfortunately, we do not offer exchanges. Instead, the product will have to be returned for a refund and a new order placed. We offer a 30-day return window...
Tue, 21 Jun, 2022 at 10:48 AM