Items must be returned to us in perfect condition accompanied by the returns form, within 30 days of delivery. Make sure product(s) are in the same condition as received, with tags still attached.
RETURNS PROCEDURE – Within the EU
Please return the item(s) in the original packaging, using the return label provided – place this over the original shipping label. Please contact us by email if you have not received a return label. Return the parcel to your nearest UPS drop-off point and keep a copy of the receipt and tracking number. UPS also offer pick-ups in some cases, if that is a more suitable option for you.
Place the item(s) in the original shipping box, or any other sturdy cardboard box.
Carefully fill out our returns form and place it in the box.
Close the box and secure it with tape.
Place your return shipping label on the box over the original delivery information.
Return to your nearest UPS delivery point.
Please note that it may take a few days for returns to be processed following receipt of the parcel to our warehouse. We aim to complete returns within a few days of receiving them, however at certain times of the year such as during sale periods, it may take longer (up to 1-2 weeks) due to the extra workload. An email will be sent to you to confirm once your return has been processed.
RETURNS PROCEDURE – Outside the EU
Please return the item(s) in the original packaging, using the return label provided – place this over the original shipping label. You will have received an email subsequent to placing your order, with the customs/commercial invoice that needs to be signed and placed on the outside of the parcel for shipment. This email is sent from noreply@korallen.se.
Please contact us by email if you have not received a return label or customs/commercial invoice. Return the parcel to your nearest UPS drop-off point and keep a copy of the receipt and tracking number. UPS also offer pick-ups in some cases, if that is a more suitable option for you.
Place the item(s) in the original shipping box, or any other sturdy cardboard box.
Carefully fill out our returns form and place it in the box.
Close the box and secure it with tape.
Place your return shipping label on the box over the original delivery information.
Print 3 copies of the customs/commercial invoice and sign each one. The customs/commercial invoices must not be placed inside the box. If you drop the parcel off at a UPS access point, place all 3 invoices in a plastic pouch on the outside of the parcel. If you have scheduled a pick-up, place 2 invoices in a plastic pouch on the outside of the parcel and give the remaining one to the UPS driver.
Please note that it may take a few days for returns to be processed following receipt of the parcel to our warehouse. We aim to complete returns within a few days of receiving them, however at certain times of year such as during sale periods, it may take longer (up to 1-2 weeks) due to the extra workload. An email will be sent to you to confirm once your return has been processed.