General_4

Can I exchange an a product for a more expensive item?
For security reasons, we do not save your payment information in our database. Therefore, you are not able to exchange an item for a more expensive one. In ...
Thu, 18 Oct, 2018 at 10:33 PM
How do I return an item bought in-store?
Whether you bought directly from our own store, or from a reseller, all returns will need to be taken back to the point of purchase.    For warranty cla...
Thu, 18 Oct, 2018 at 10:33 PM
In-store returns
We are happy to handle returns and exchanges in our Stockholm showroom for online orders whenever possible, however please contact us before proceeding to t...
Thu, 18 Oct, 2018 at 10:33 PM
Have you received my return?
Please note that it can take a few days for returns to be processed following receipt of the package into our warehouse. During busy periods this can extend...
Thu, 18 Oct, 2018 at 10:33 PM
Where do I get a return label?
There should be a return label in the package with your delivery, if you are missing this then please contact us with your order details. (Unfortunately not...
Thu, 18 Oct, 2018 at 10:33 PM
Important information regarding returns.
Free returns We offer all customers free returns and exchanges within 30 days. Please note that we can't offer free return shipping to our Canadian cus...
Thu, 18 Oct, 2018 at 10:33 PM
I have received a damaged product, what should I do?
If you have received a damaged or faulty item then please return it right away with the return form completed. We will contact you once it has been received...
Thu, 18 Oct, 2018 at 10:33 PM
How do I return an item for an exchange or a refund?
Items must be returned to us in perfect condition accompanied by the return form, within 30 days of delivery. Make sure all products are exactly as you rece...
Thu, 18 Oct, 2018 at 10:33 PM